退换货政策 | Return & Exchange Policy
我们希望你在每一次购买中都感受到安心与信任。如果需要退换货，请按照以下说明操作，我们将尽力协助你完成处理。
We hope every purchase brings you peace of mind and trust. If you need to request a return or exchange, please follow the guidelines below. We’re here to assist you.
【适用时间】
请在收到包裹后的 3 天内联系我们的客服团队。你可以通过任意官方客服渠道与我们联系，我们将尽快回应。
Contact us within 3 days of receiving your parcel through any of our official customer service channels. We will get back to you as soon as possible.
【支持退换的情况 | Eligible for Return/Exchange】
：尺码不合 | Size Does Not Fit
可更换其他商品，或将消费金额转为无期限使用的积分。
You may exchange for another item or convert the purchase value into store credits with no expiration.
运费由买家自行承担。
Return shipping costs will be borne by the customer.
：收到错误或有瑕疵的商品 | Incorrect or Defective Item Received
若商品有明显瑕疵或发错，我们将承担退换运费并安排快递上门。
If the item is defective or incorrect, we will cover the return shipping cost and arrange pickup.
请在3天内联系客服并附上相关照片。
Please contact us with photos within 3 days of receiving your order.
【退回商品须符合以下条件 | Return Conditions】
退回商品需满足以下条件以确保可再次销售：
Returns must meet the following conditions:
未穿着、未洗涤、未修改
Unworn, unwashed, and unaltered
未使用香水、无体味、洗剂味或烟味残留
Free from fragrance, body odor, detergent or smoke smell
无污渍、破损、毛球等痕迹
No stains, pulls, pilling, or visible damage
原始吊牌完好，包装完整
Original tags attached, with complete packaging
如商品不符合条件，将退回，运费由买家承担。
If the return does not meet these conditions, the item will be returned to you at your own cost.
【以下情况将不接受退换 | Non-Returnable Cases】
超过3天未提出申请
Return requests made after 3 days
商品已穿着、洗涤、有使用痕迹
Items that have been worn, washed, or show signs of use
缺失吊牌或包装不完整
Missing tags or incomplete packaging
标注为“不可退换”的商品（如贴身衣物、折扣品）
Items marked as non-returnable (e.g. innerwear, sale items)
非本店购买的商品
Items not purchased from our official store
【退换流程简述 | Return/Exchange Process】
联系客服：提供订单信息与退换申请
Contact customer service with your order details and return request
审核资料：客服确认退换资格
We will review and confirm eligibility
安排寄回：可由顾客寄回或安排快递取件
Return the item yourself or we’ll arrange a pickup (if applicable)
完成处理：商品确认无误后进行换货或发放积分
Once approved, we’ll process your exchange or issue store credit
【温馨提醒 | Friendly Reminders】
若因运输造成破损，请保留外包装与商品照片并尽快联系我们
For items damaged during delivery, please keep all packaging and contact us with photos promptly
我们保留最终解释与处理权利
We reserve the right for final interpretation and decisions